Frequently Asked Questions
Orders
How do I contact Happen?
We want to hear from you! Feel free to drop us an email at hello@happenatwork.com
What is the shipping process?
We offer free shipping in the US. The Pillar desk ships in one box straight to your door.
Where do you ship to?
At the moment, we only ship in the contiguous U.S.
What is the return policy?
The Pillar desk can be returned within 14 days from the date of receipt in new condition and only if in the original packaging. These returns are subject to a 20% restocking fee which will be deducted from your refund. You are responsible for costs of return shipments.
If the desk arrives damaged, contact us within 5 days to arrange an exchange or refund at no cost to you. Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. If there is a defect in manufacturing, we will replace furniture items under our Warranty Policy.
Product
What are the dimensions of
the desk?
Pillar Desk
How much does the desk weigh?
The Pillar Desk when in packaging weighs 42.3 kg (93 lbs).
Out of packaging the desk weighs 39 kg (85 lbs).
What’s the desk height range?
Pillar Desk
27 - 47 inches (69 - 119 cm)
How do I assemble the desk?
Please refer to our assembly page for instructions for the Pillar Desk setup – no tools needed!
Can I dismantle the desk?
Yes, the Pillar Desk can be dismantled just as easy as it is assembled. When dismantled, please make sure the legs are secured as they can swing when being moved. We recommend that when the desk is disassembled, you move it with the desktop facing towards the ground and do not angle the desk.
Why are the legs of the desk
not aligned?
This is part of our patented design to allow for ease of assembly and strengthened stability of the desk.
What do you do when the
desk does not rise?
Please refer to the troubleshooting page in the controller instructions.
How can I change my controller from cm to inches or vice versa?
Follow the below instructions to change the measurement setting on your Pillar Desk:
1) Hold down the “S” button for 7 seconds till the display says “SET”
2) Press the “1” button, the display will show:
• "—C” for CM
• "—IN” for Inches
3) Using the Up and Down button, adjust to choose your preferred unit of measure
4) Press “S” button to save